FAQ

Creating an account is fast. Click “Sign Up,” enter your name, email, and a secure password, and confirm your location. You’ll be asked to verify your phone and agree to receive confirmation messages via email or SMS. Complete any required identity checks when prompted to unlock full account features. For the Welcome Sign-Up Bonus, make sure you opt in during registration and perform your first daily login as instructed. Keep your account details accurate to avoid delays with verification or withdrawals.

American Luck’s no-deposit welcome offer awards 60,000 Gold Coins (GC) plus 6 Sweeps Coins (SC) with no bonus code required. To claim, opt in during account creation, complete phone verification, consent to email/SMS, and complete your first daily login. The SC carry a 1x wagering requirement and expire under the platform’s terms—usually within 30 days, so check your bonus details. GC are for fun play and are not redeemable for cash. SC winnings can be redeemed once wagering is met and you meet the minimum $100 redemption threshold for bank transfer.

GC are fun-play coins used to enjoy games without cash value. You can use GC to play and learn games without wagering requirements. SC are sweepstakes-style coins that can be won, played, and redeemed for real-money prizes after meeting the SC playthrough. SC have a 1x wagering requirement, and redemptions typically require accumulating at least $100 before requesting a bank transfer payout. Both types are subject to the casino’s promotional terms and state availability rules.

No. Most American Luck bonuses, including the Welcome Sign-Up Bonus and purchase-based offers, do not require a bonus code. Bonuses apply automatically when you complete qualifying actions—signing up, verifying your phone, making a purchase, or logging in daily—though some promotions require manual opt-in through your account or email claim.

American Luck supports Bank Transfer, MasterCard, PayPal, and Visa for deposits and withdrawals where permitted. Deposits are usually instant, depending on your payment provider. SC redemptions processed via bank transfer typically take 0–3 business days after approval, and a minimum $100 redemption applies for SC cashouts. Withdrawal times for other methods may vary by provider and state rules. Always complete identity verification to avoid delays, and check any deposit minimums or fees before confirming transactions.

Wagering requirements apply only to Sweeps Coins (SC) and are 1x for most promotions. That means you must wager the SC amount one time on eligible games before requesting a cashout. American Luck applies a 100% contribution rate across eligible game types, including slots and table games, toward the SC playthrough. Gold Coins (GC) do not carry wagering requirements. Example: if you receive 6 SC, you must wager the equivalent value of those 6 SC one time before you can redeem winnings tied to them.

American Luck operates in the United States and is available where permitted by law. Eligibility depends on your state and local regulations. You must meet your jurisdiction’s minimum age requirement and any location rules to participate. Always check the casino’s full terms and your state laws before signing up. If a game or promotion is “void where prohibited,” it means you cannot participate from that jurisdiction.

Verification typically requires government-issued photo ID, a document that verifies your address (utility bill or bank statement), and phone verification. You may be asked for additional documents if an issue arises. Most verifications are completed within 24–72 hours, though times vary by volume and document clarity. Complete verification before requesting withdrawals to ensure faster payouts.

American Luck features a wide range of casino-style games—slots, megaways, hold-and-win titles, and table games—sourced from well-known providers, including 3 Oaks, Bgaming (Softswiss), Booming Games, Evoplay, FantasmaGames, GGames (Gamevy), Habanero, Kalamba Games, Mascot Gaming, NetGaming, Onlyplay, Platipus, Playson, Relax Gaming, Revolver Gaming, Slotmill, Slotopia, TaDa Gaming, and Turbo Games. Game availability varies by state and by promotional eligibility, so check your library after logging in.

Yes. American Luck is built to work on modern iOS and Android devices via a mobile-optimized website. Games use HTML5 technology from providers and run in most mobile browsers without a separate app. For the smoothest experience, keep your device browser updated, allow required permissions, and maintain a reliable internet connection.

Start with basic troubleshooting: refresh the browser, clear cache and cookies, restart your device, or try a different browser or device. If the problem persists, check for scheduled maintenance notices in your account. For account-specific or persistent issues, contact live chat for the fastest help, or email support@americanluck.com with screenshots, your username, device type, and a clear description of the issue. Support agents will guide you through next steps and escalation if needed.

Customer support is available through the site FAQ, live chat, and email at support@americanluck.com. Live chat is usually the fastest for immediate account or gameplay issues. For documentation-heavy requests, email is helpful—include screenshots and account details (but never share passwords). If you need help with responsible-gambling tools, verification, or account closures, support will provide options and next steps.